{"id":803,"date":"2026-10-02T13:44:57","date_gmt":"2026-10-02T22:44:57","guid":{"rendered":"https:\/\/shinurbon.com\/?page_id=803"},"modified":"2026-10-02T16:33:09","modified_gmt":"2026-10-03T01:33:09","slug":"customer","status":"publish","type":"page","link":"https:\/\/shinurbon.com\/en\/customer\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"803\" class=\"elementor elementor-803\">\n\t\t\t\t<div class=\"elementor-element elementor-element-123b5b5a e-flex e-con-boxed e-con e-parent\" data-id=\"123b5b5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc990dd elementor-widget elementor-widget-text-editor\" data-id=\"2bc990dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"shinurbon-customer-hero\">SHINURBON \u00b7 CUSTOMER<h1>Customer Support Board<\/h1><p>Please leave your valuable feedback on product inquiries, user reviews, shipping and returns, etc.<\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-457af29 e-flex e-con-boxed e-con e-parent\" data-id=\"457af29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-645b0af elementor-widget elementor-widget-html\" data-id=\"645b0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"shinurbon-support-menu\" aria-labelledby=\"support-menu-title\"><style>.shinurbon-support-menu{max-width:920px;margin:28px auto 18px;padding:0 8px;font-family:inherit}.shinurbon-support-menu__title{margin:0 0 8px;color:#1e2b40;font-size:28px;font-weight:800;letter-spacing:-.03em}.shinurbon-support-menu__desc{margin:0 0 22px;color:#667085;font-size:16px}.shinurbon-support-grid{display:grid;grid-template-columns:1fr;gap:13px}.shinurbon-support-card{position:relative;display:flex;align-items:center;gap:20px;min-height:110px;padding:24px;border:1px solid #d9dee7;border-radius:14px;background:#fff;color:#1e2b40;text-decoration:none!important;box-shadow:0 2px 8px rgba(11,42,83,.05);transition:.2s ease}.shinurbon-support-card:hover,.shinurbon-support-card:focus{transform:translateY(-2px);border-color:#24a78a;box-shadow:0 10px 24px rgba(11,42,83,.14)}.shinurbon-support-card__icon{display:flex;align-items:center;justify-content:center;flex:0 0 54px;height:54px;border-radius:12px;background:#0B2A53;color:#fff;font-size:20px;font-weight:800}.shinurbon-support-card__body{flex:1}.shinurbon-support-card__title{display:block;margin:0 0 5px;color:inherit;font-size:21px;font-weight:800}.shinurbon-support-card__text{display:block;color:#667085;font-size:14px;line-height:1.6}.shinurbon-support-card__arrow{color:#24a78a;font-size:28px;font-weight:700}.shinurbon-support-card--inquiry{margin-top:8px;border:3px solid #24a78a;background:#0B2A53;color:#fff;box-shadow:0 10px 26px rgba(11,42,83,.28)}.shinurbon-support-card--inquiry .shinurbon-support-card__icon{background:#24a78a;border:2px solid #fff}.shinurbon-support-card--inquiry .shinurbon-support-card__text{color:#d7eee9}.shinurbon-support-card--inquiry .shinurbon-support-card__arrow{color:#fff}.shinurbon-support-card--inquiry:hover,.shinurbon-support-card--inquiry:focus{background:#071f3f;border-color:#68ddc4}.shinurbon-support-card--inquiry .shinurbon-support-card__title{font-size:24px}@media(max-width:600px){.shinurbon-support-card{padding:19px 16px;gap:14px}.shinurbon-support-card__icon{flex-basis:46px;height:46px}.shinurbon-support-card__title{font-size:19px}.shinurbon-support-card--inquiry .shinurbon-support-card__title{font-size:21px}}<\/style><h2 id=\"support-menu-title\" class=\"shinurbon-support-menu__title\">Direct access to customer support<\/h2><p class=\"shinurbon-support-menu__desc\">If you choose the menu you want, you will receive prompt instructions.<\/p><div class=\"shinurbon-support-grid\"><a class=\"shinurbon-support-card\" href=\"\/en\/faq\/\"><span class=\"shinurbon-support-card__icon\">Q<\/span><span class=\"shinurbon-support-card__body\"><strong class=\"shinurbon-support-card__title\">Frequently Asked Questions<\/strong><span class=\"shinurbon-support-card__text\">Quickly find answers to your product and usage questions.<\/span><\/span><span class=\"shinurbon-support-card__arrow\">\u2192<\/span><\/a><a class=\"shinurbon-support-card\" href=\"\/en\/notice\/\"><span class=\"shinurbon-support-card__icon\">N<\/span><span class=\"shinurbon-support-card__body\"><strong class=\"shinurbon-support-card__title\">Notice<\/strong><span class=\"shinurbon-support-card__text\">We bring you the latest news and key information about Shin-Eon.<\/span><\/span><span class=\"shinurbon-support-card__arrow\">\u2192<\/span><\/a><a class=\"shinurbon-support-card\" href=\"\/en\/%EC%82%AC%EC%9A%A9%EB%B0%A9%EB%B2%95\/\"><span class=\"shinurbon-support-card__icon\">i<\/span><span class=\"shinurbon-support-card__body\"><strong class=\"shinurbon-support-card__title\">Instructions for use<\/strong><span class=\"shinurbon-support-card__text\">We will guide you on how to apply the foundation and the correct way to apply it.<\/span><\/span><span class=\"shinurbon-support-card__arrow\">\u2192<\/span><\/a><a class=\"shinurbon-support-card shinurbon-support-card--inquiry\" href=\"\/en\/product-inquiry\/\"><span class=\"shinurbon-support-card__icon\">1:1<\/span><span class=\"shinurbon-support-card__body\"><strong class=\"shinurbon-support-card__title\">Product Inquiries<\/strong><span class=\"shinurbon-support-card__text\">Leave a message with questions about the features, usage, and specifications of the new product.<\/span><\/span><span class=\"shinurbon-support-card__arrow\">\u2192<\/span><\/a><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SHINURBON \u00b7 CUSTOMER \uace0\uac1d\uc9c0\uc6d0 \uac8c\uc2dc\ud310 \uc81c\ud488 \ubb38\uc758, \uc0ac\uc6a9 \ud6c4\uae30, \ubc30\uc1a1\u00b7\uad50\ud658 \ub4f1 \uace0\uac1d\ub2d8\uc758 \uc18c\uc911\ud55c \uc758\uacac\uc744 \ub0a8\uaca8 \uc8fc\uc138\uc694. \uace0\uac1d\uc9c0\uc6d0 \ubc14\ub85c\uac00\uae30 \uc6d0\ud558\uc2dc\ub294 \uba54\ub274\ub97c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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